Job Type: Permanent
Location: Jersey
Salary: TBA
Hours of Work: Full Time
Start Date: ASAP
Position Summary:
Here at Islands Energy Group (IEG), our vision is to provide a traditional service with a modern approach. By applying a future-focused lens, we'll meet the needs of every generation, now and in the future.
An excellent opportunity has arisen for a talented Customer Operations Administrator to join our friendly team in Jersey!
Reporting to the Customer Experience Lead, the Customer Operations Administrator is responsible for the safe delivery of all customers facing operational processes and activities. You will provide customer-based repair and maintenance services for mains gas and LPG, both domestic and commercial. This is a full-time role based in our Jersey office and may suit a school leaver.
If you enjoy helping customers, then we’d love to hear from you!
Customer Operations Administrator Responsibilities:
Provide administrative support to the operations departments with tasks to include:
Purchase Orders & Invoices
Liaise with suppliers and customers
Daily stock sheet to CJM/CT
Update daily spreadsheets
Preliminary end of month stats preparation
Catering for visitors/meetings
Take phone calls and messages when required
Glass Wall information
Raising and completing jobs and updating systems with job information
Central heating installation from start to finish – quotation through to commissioning sheet
Personal welfare – holidays, sickness, rota
Ensure own safety and all the resources within sphere of control
Ensure that the Company Health & Safety policy is implemented and followed
Ensure compliance with all administrational and Health, Safety & Environmental policies and procedures in the delivery of all activities
Ensure that appropriate processes are in place to ensure valued delivery of the defined outcomes and that the processes are challenged to ensure that the value is maintained throughout the process. These processes include but are not limited to requested work from Asset, Commercial, Customer and -Emergency
Identify possibilities for performance and productivity improvements. Form clearly defined outcomes, identify gaps and put into action appropriate mechanisms to realise the outcomes
Identify and keep up to date with technical innovation appropriate to the operational and administrative activities
Minimum Requirements:
Possess good IT skills across Microsoft packages and database systems
Demonstrate good communication skills both verbally and written
Possess good administration and organisational skills
Demonstrate customer service skills
Health and Safety:
All staff are expected to follow established health and safety procedures while working for the IEG Group of companies and in accordance with policies developed by IEG. This means:
Complying with and adhering to IEG’s accepted standards and procedures.
Where appropriate, taking responsibility for workplace hazards/risks you identify and communicated to management.
Undertaking regular reviews of workplace risks/hazards that are present in your work.
When, and if, necessary, participate in the investigation of accidents/incidents according to IEG’s procedures.
Undertaking appropriate and effective staff training when required or necessary.
Promoting a healthy and safe workplace.
Actively supporting health and safety initiatives.
Comply with any rehabilitation plan designed with you for a return to work after an accident
Applying
Contact for this job: Lisa Geldart
Method of application: CV
Email address to send applications to: recruitment@wilcock.co.uk
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